top of page
Untitled design (2) copy.png

Return & Refund Policy

Last Updated: 25 June 2024

 

At Salang, a brand of HM Enterprises, Chennai, we prioritize customer satisfaction and strive to provide high-quality products and services. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are accepted. Please read this policy carefully to understand your rights and obligations.

 

1. General Policy

All sales are final. We do not accept returns or offer refunds unless the product is damaged or missing in the courier. Please inspect your order upon receipt and contact us immediately if you encounter any issues.

 

2. Damaged or Defective Products

If you receive a damaged or defective product, please follow these steps to initiate a return or refund:

  • Notification: Contact our customer service team within 2 days of receiving the product. Provide your order number, a description of the issue, and photographic evidence of the damaged or defective item.

  • Approval: Once we receive your notification and evidence, our team will review the information and approve your request if it meets our criteria.

  • Return Shipping: If your return is approved, we will provide instructions on how to return the item. You may be required to return the product to us, in which case we will provide a prepaid shipping label.

  • Refund or Replacement: Upon receipt and inspection of the returned item, we will either send you a replacement product or issue a refund to your original payment method. Refunds will be processed within 7-10 business days.

 

3. Missing Items

If your order is missing items, please follow these steps:

  • Notification: Contact our customer service team within 2 days of receiving your order. Provide your order number and details of the missing items.

  • Investigation: Our team will investigate the issue and confirm the missing items.

  • Resolution: We will either send you the missing items or issue a refund to your original payment method. Refunds will be processed within 7-10 business days.

 

4. Conditions for Returns and Refunds

To qualify for a return or refund, the following conditions must be met:

  • The product must be damaged or defective upon receipt.

  • The issue must be reported to our customer service team within 2 days of receipt.

  • Photographic evidence of the damage or defect must be provided.

  • The product must be returned in its original packaging, including all accessories, manuals, and documentation.

 

5. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Products that are not damaged or defective.

  • Products reported after 2 days of receipt.

  • Products without proper evidence of damage or defect.

  • Products returned without authorization.

 

6. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team at:

  • Email: salangindia@gmail.com

  • Phone: +91 8122976596

  • Address: DK Plaza Complex, No. 5/1, Dr. Radhakrishnan Nagar, Opp. Kia Showroom, Poonamallee High Road, Arumbakkam, Chennai - 600106

 

Our team is here to help you and ensure a satisfactory resolution to any issues you may encounter.

Thank you for shopping with Salang. We appreciate your understanding and cooperation.

bottom of page